Research & Design

We are hired to work with healthcare teams to create and improve products, services and technology that transform healthcare.

Our human-centered design approach brings people together through research, ideation, design and development to solve challenges with patient experience, service delivery, process improvement, facility design, etc. We have the productive capacity to conduct research, conceptualize products and services and then bring them to life.

Our Approach

Our collaborative approach to creating products, services and technology is completely different than traditional consultancies. We use the same nimble design methods that make the world’s most innovative companies successful. The best part is, we share the recipe for the secret sauce—by working together, we teach our clients’ teams to think like designers.

Whether you are buying or building technology, we can help you make smarter, more informed healthcare IT decisions by bridging the gaps between user groups, management teams and IT departments.

Johns Hopkins University School of Medicine

Antidepressant Prescribing App for Primary Care

  • - Collaborated with researchers and clinicians
  • - Discovered why patients have negative experiences with antidepressants
  • - Created a medication prescribing algorithm and prototype application

The Story

Johns Hopkins University School of Medicine is one of the nation's’ top integrated healthcare organizations. Benjamin & Bond worked with researchers and clinicians from the university and its hospitals in Baltimore, Maryland.

The drastic deficit of behavioral health specialists in the United States forces many patients with depression to be treated by their primary care provider. Primary care providers report being ill prepared to adequately manage depression patients—but they do it because they have to.

Primary care providers report that they typically prescribe the same one or two medications that they are familiar with. As a result, 40% of patients who take an antidepressant have a negative experience with the first medication they try. The secondary side effects cause their condition to worsen, in turn resulting in a rise in emergency department visits and hospital admissions.

Together, we created an application that helps providers engage their patients in a dialogue about the 100+ potential side effects associated with antidepressant medications. Our algorithm processes patient input and delivers ranked medication recommendations to the provider. The application reduces the likelihood of a negative medication experience and prevents the downstream costs associated with emergency department visits and admissions. Most importantly, depression patients will begin to feel well more quickly.

Antidepressant Prescribing App for Primary Care
Antidepressant Prescribing App for Primary Care